Privacy Statement

At Horlogeoutlet, we handle your personal information with care. In this privacy statement, we explain what information we collect, how we use it, and what rights you have. This statement applies when you visit our online store, place an order, create an account, or contact us.

1. Who is responsible for your data?

HorlogeOutlet.nl B.V. is responsible for the processing of personal data as described in this privacy statement.

HorlogeOutlet.nl B.V.
Rendementsweg 1 A
3641 SK Mijdrecht
Registered in the Netherlands

Chamber of Commerce: 42079784
VAT: NL861717326B01
Phone: +31 297 893 003
Email: info@horlogeoutlet.nl

Do you have questions about this privacy statement, or would you like to exercise your privacy rights? Please contact us at the email address above.

2. What data do we use, and why?

The personal data we process depends on how you use our online store and services.

Orders and Payments

When you place an order, we process your name, billing and shipping addresses, email address, phone number (if provided), the products you ordered, and payment information. We use this information to process and deliver your order, keep you informed, and handle returns and refunds.

We process this information because it is necessary to fulfill our agreement with you. Without the necessary order information, we cannot process your order.

Your Account

When you create an account, we process your name, email address, login credentials, saved addresses, and order history. This allows us to provide you with access to your account and previous orders. This processing is necessary to provide the account service you have requested.

Contact and Customer Service

When you contact us, we process your contact information, the content of your message, and any attachments. An example would be a photo included with a warranty claim.

We use this information to handle questions, complaints, returns, and warranty claims. Depending on your inquiry, we do this to fulfill our agreement or based on our legitimate interest in assisting customers and prospective customers.

Administration

We process order, payment, and billing information for our accounting and tax returns. We do this to comply with our legal obligations.

Newsletter

If you sign up for our newsletter, we’ll use your email address to send you news and special offers. We do this with your consent. Signing up is voluntary. You can unsubscribe at any time using the link in each newsletter.

Website Use and Security

When you use our website, we may process technical data, such as your IP address, browser type, and information about your use of the website.

To the extent necessary, we use this data based on our legitimate interest to ensure the online store functions properly, to resolve technical issues, and to prevent misuse. For uses that require consent, we will request it in advance.

3. Who do we share your information with?

We share personal data with parties that are necessary for us to provide our services. These may include:

• payment providers for payments and refunds;
• shipping partners and carriers for delivery;
• hosting, IT, and email service providers;
• our accountant and administrative service providers;
• manufacturers or repair partners for processing a warranty claim;
• a newsletter service provider once you’ve signed up for our newsletter.

These parties receive only the data they need. We enter into agreements with parties that process personal data on our behalf regarding the use and security of that data.

Some parties, such as payment providers and carriers, process certain data under their own responsibility. Their own privacy statements apply to those processing activities.

In addition, we may disclose information when we are legally required to do so.

4. How long do we retain your data?

We do not retain personal data for longer than is necessary for the purpose for which we collect it.

We generally retain invoices and data subject to tax retention requirements for seven years. If a longer statutory retention period applies, we adhere to that period.

We retain account information for as long as your account exists. After deletion, we retain only the information that is still necessary, for example, to comply with legal obligations or to fulfill pending orders.

We retain data from interactions with our customer service team for as long as necessary to resolve your inquiry, return, complaint, or warranty claim and to address any related disputes.

We use your newsletter information until you unsubscribe. After that, we retain limited information as necessary to honor your unsubscription and to be able to demonstrate that you previously gave your consent.

We retain technical data for as long as it is necessary for the operation and security of the online store or for investigating malfunctions and security incidents.

5. Cookies and Similar Technologies

Our online store uses cookies and similar technologies to ensure the website functions properly and to remember your preferences. These include, for example, your shopping cart, login information, and recently viewed products.

Using the cookie notification in the lower-right corner of the screen, you can choose which optional cookies to allow. The notification includes settings for security, functional, analytical, and marketing cookies. Essential cookies are always enabled.

For cookies that require consent, we’ll ask for it in advance. You can adjust your settings in the cookie notification and confirm by clicking the “Save Preferences” button.

6. How do we protect your data?

We take appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access.

We restrict access to personal data to individuals and service providers who need it to perform their duties.

7. What are your rights?

You have various rights regarding your personal data. You can ask us to:

• access to the personal data we process about you;
• correction of incorrect or incomplete information;
• deletion of your data;
• restriction of processing;
• transfer of your data to yourself or another organization, where this right applies.

If your data is processed based on a legitimate interest, you can object. You can always object to direct marketing.

Have you given consent for the processing of your personal data? If so, you can withdraw that consent at any time. This does not affect the lawfulness of the processing that took place before you withdrew your consent.

Not every right applies in every situation. For example, sometimes we have to retain certain data because of a legal obligation.

Please send your request to info@horlogeoutlet.nl. We generally respond within one month. If we need more time due to the complexity of the request or the number of requests we’ve received, we’ll let you know within that month. We may ask for additional information to verify your identity.

You also have the right to file a complaint with the Dutch Data Protection Authority.

8. Changes to This Privacy Statement

We may update this privacy statement if our services or the processing of personal data changes. The most recent version is available on this page. At the top of the page, you can see when the statement was last updated.